Effective Date: Dec 2024

At SiteMakers, a brand operated by IntoIdea Canada Startup Hub Inc., we aim to deliver exceptional web design services tailored to your needs. Due to the customized nature of our work, this Refund Policy clarifies when refunds may or may not be offered.

1. General Policy

• Refunds are not offered once work on your project has commenced.
• Deposits paid to initiate services are non-refundable, except in cases explicitly stated below.

2. Exceptions

Partial refunds may be offered in the following circumstances:

• Cancellation Before Work Starts: If you cancel your project before any design or development work begins, a partial refund of your deposit may be considered.
• Delays in Starting Work: If SiteMakers cannot initiate your project within the agreed timeline due to circumstances within our control, you may request a refund.

3. Customized Nature of Services

Refunds are not applicable if:

• Dissatisfaction arises from unclear or incomplete instructions provided by the client.
• Delays occur due to missing content or feedback.

4. Resolution of Disputes

We value your satisfaction. If you are unhappy with our services, please contact us at [email protected] to discuss a resolution.

5. Contact Information

For refund inquiries, please contact:
SiteMakers (IntoIdea Canada Startup Hub Inc.)
Email: [email protected]
Phone: +1 (647) 864 8934